SHIPPING

GENERAL SHIPPING INFORMATION

Orders are generally shipped in two business days via UPS and USPS and depending on your location, are delivered within 1-8 business days.

If you need expedited shipping, please contact (770) 864-2477 or leave a note on your order and we will contact you with the cost.

In stock orders placed anytime Monday through Saturday at 2pm usually ship within 48 hours. If an item is not in stock, you will be notified of the delivery time by email. 

SHIPPING COST

Flat Rate Shipping Cost: A flat rate of $9.00 will be added to orders $124.99 and under.

Free Ground UPS or first class USPS will be offered on shipments within the contiguous U.S. with a purchase value over USD $125.00 except for large items. To qualify for free shipping, orders must ship together on the same day to the same address within the continental US. Orders to Alaska, Puerto Rico and Hawaii are not eligible for free shipping

Shipping Cost for Large Items: a flat rate of $15.00 for large items (such as some horse blankets and dog beds)

Expedited Shipping: if you would like your order expedited, please email Support@BvEquine.com and we will assist you.

RETURNS

Follow this link to initiate a return or exchange: https://BvEquine.com/Return

Our return policy lasts 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:
* Gift cards
* Helmets
* Some health and personal care items that have been opened
* Damaged items
* FINAL SALE items

We politely request that if you have tried the item on your horse, you please wipe down and disinfect the item prior to returning it. 

Returns that are dirty or not in full re-sellable condition will be charged a 15-25% restocking fee depending on the condition of the product being returned.

Shipping your return:
After you submit a Support@BvEquine.com mail your product to:

Bv Equine LLC

Martinsburg, WV 25404

Include your RMA number, name or order number in the box.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)

We will replace items if they are the wrong size, defective or damaged. If you need to exchange an item, send us a request: Support@BvEquine.com

Bv Equine LLC

Martinsburg, WV 25404

To complete your return, we require a receipt or proof of purchase. If you have purchased from our online store https://www.BvEquine.com, then we will have a proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@Bvequine.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately FINAL SALE items cannot be refunded.